SupportGetting Help for Your Dossier Managing Your Dossier Account View Remaining Deliveries, Add more Deliveries & Account Expiration Date

View Remaining Deliveries, Add more Deliveries & Account Expiration Date

Follow the instructions below to view the remaining deliveries on your annual subscription and when your account is set to expire.

View Remaining Deliveries

You can access "Account Settings" from the upper right corner of any screen in the program by clicking your name and selecting "Account Settings."

Navigate to Account Settings

Click to open the "Subscription & Billing" tab, look for "Remaining Deliveries" and expiration date

Look for "Account balance"

How to Add Delivery Credits

Additional delivery credits that are purchased expire when your account subscription expires. 

When you sign up for Dossier Deliver you get credit for 50 academic deliveries annually. Each time you send a delivery by email, mail, or confidential letter upload, you use one delivery credit. 1 delivery = 1 credit, regardless of the number of documents included in that delivery. The article below explains more about delivery credits.

Where can I view how many credits I have?

You can view your delivery credits from "Account Settings"

Open the "Subscription & Billing tab

Look to the right for your remaining deliveries.

How do I add more credits?

To add more credits, click "Add More Deliveries"

Select the number of credits you need, and click "Add"

Click "Add" to add your credits, and charge the purchase to the credit card we have on file

By clicking "Add", you agree the credit card listed will be charged for the purchase amount.

Make sure to note the expiration date of the credits.

This purchase is not refundable.