If you get the error "An account with this email already exists" when setting up an account...

If you get the error message "An account with the email already exists" when trying to sign up for an Interfolio account, you probably have an existing account with us. In that case you will need to follow these instructions for resetting your password. Your new login information will be sent to the email you used to create your original Interfolio account.  

If you get this error when creating your account:

If you get this error when creating your account:

1. Scroll back up to the top of the New Account page and click the "Sign In" button

2. Click "Forgot your password?"

3. Enter the email you want the password reset sent to and click the "Reset" button

We will send an email to the address associated with your original account with a link to "Request Password"

5. Enter and confirm your new password and click "Continue"

Enter and confirm your new password and click "Continue"
You will be taken to a confirmation screen with a link to sign in with your new password

7. Also, look for an email confirming the password reset

Also, look for an email confirming the password reset